Contact Lost Angel Vape
We run a single mailbox so nothing falls through. Email service@lostangel-vape.com and a real person on the Mount Vernon, Illinois team responds within one business day (Mon–Fri 9 AM – 5 PM Central). For the fastest response, include your order number in the subject line.
How to Reach Us
One mailbox for everything — order status, missing packages, defective devices, wholesale, press, partnerships. Subject line tip: include your order # if you have one.
Warehouse & Hours
1650 N State Route 121
Mount Vernon, IL 62864
United States
Mon–Fri · 9 AM – 5 PM Central Time
Closed weekends and US holidays.
Walk-ins not accepted — the warehouse is fulfillment-only, not retail. Order online and we'll ship to you.
Pick the Right Topic So We Can Help Faster
- Order status / tracking — first try the Order Tracking page or your account dashboard. If tracking has not updated in 4+ business days, email us with the order number.
- Defective device / arrived dead — email a 10-second video of the issue plus your order number. We'll ship a replacement or refund, usually within one business day. Do not throw the device out until we confirm.
- Returns / refunds — see the Refund & Returns policy. Unopened devices are returnable for 30 days; activated pods are not returnable for hygiene reasons.
- Wholesale & retail partnerships — start with the wholesale page, then email with your business name, state, and projected monthly volume.
- Authenticity check — the QR code on the device box does most of the work. Walkthrough on the Authenticity page. If a code reads as "already verified" by someone else, keep the box and contact us.
- Press & editorial — same mailbox, subject line "Press — [outlet name]". A member of The Lost Angel Collective handles editorial requests.
Before You Email — Quick Self-Help
Most of the questions our team gets are already answered in writing. Save yourself the wait:
- FAQs — ordering, shipping, returns, age verification, payment
- How to Use Lost Angel — activation, charging, blinking codes, troubleshooting
- Shipping & Delivery — transit times, state restrictions, free shipping thresholds
- Authenticity Check — verify your QR code before first use
Lost Angel Vape · 1650 N State Route 121, Mount Vernon, IL 62864 · service@lostangel-vape.com
Adult consumers only (21+). Products on this site contain nicotine, which is an addictive chemical.