Contact Lost Angel Vape

We run a single mailbox so nothing falls through. Email service@lostangel-vape.com and a real person on the Mount Vernon, Illinois team responds within one business day (Mon–Fri 9 AM – 5 PM Central). For the fastest response, include your order number in the subject line.

Pick the Right Topic So We Can Help Faster

• Order status / tracking — first try the Order Tracking page or your account dashboard. If tracking has not updated in 4+ business days, email us with the order number.
• Defective device / arrived dead — email a 10-second video of the issue plus your order number. We'll ship a replacement or refund, usually within one business day. Do not throw the device out until we confirm.
• Returns / refunds — see the Refund & Returns policy. Unopened devices are returnable for 30 days; activated pods are not returnable for hygiene reasons.
• Wholesale & retail partnerships — start with the wholesale page, then email with your business name, state, and projected monthly volume.
• Authenticity check — the QR code on the device box does most of the work. Walkthrough on the Authenticity page. If a code reads as "already verified" by someone else, keep the box and contact us.
• Press & editorial — same mailbox, subject line "Press — [outlet name]". A member of The Lost Angel Collective handles editorial requests.

Lost Angel Vape · 1650 N State Route 121, Mount Vernon, IL 62864 · service@lostangel-vape.com
Adult consumers only (21+). Products on this site contain nicotine, which is an addictive chemical.