Refund & Returns
Every Lost Angel Vape order is covered. Two cases: unopened devices you changed your mind about (30-day window), and devices that arrived defective or failed early (replaced or refunded case-by-case). Activated pods are not returnable for hygiene reasons. Below is the full process.
Two Return Tracks
Unopened — 30 days
Changed your mind, ordered the wrong flavor, no longer need the device. Return within 30 days of delivery, factory seal intact, original packaging. Refund issued to original payment method minus original shipping. Return shipping is the customer's responsibility unless the item was shipped in error.
Defective — case-by-case
Device arrived dead, won't charge, burnt-coil on first puff, display malfunction, or stops working in the first 7 days. Send a photo or 10-second video to service@lostangel-vape.com — we replace or refund within one business day. Do not throw the device out until we confirm.
What's Not Returnable
For health and regulatory reasons, the following cannot be returned for refund:
- Activated pods or devices — once a pod has been used (drawn on), it's non-returnable. This is a hygiene rule, not a Lost Angel preference.
- Devices outside the 30-day window — except for defective device claims.
- Devices missing the original packaging or batch QR — we can't verify authenticity for the warranty.
- Bundle / promotional items from a giveaway or contest.
- Devices purchased from a third party — we only honor returns for orders placed at lostangel-vape.com.
How to Start a Return
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1
Email us
Send a note to service@lostangel-vape.com with subject "Return — [order #]". Tell us which item, why, and (for defectives) include a photo or short video.
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2
Get a return decision
For unopened returns: we email a return shipping label or instructions for prepaid drop-off. For defectives: we usually skip the return and ship a replacement directly, but in some cases ask for the defective to be returned.
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3
Pack & ship
Pack the device in the original box if possible. Tape securely. Drop at the indicated USPS / UPS location. Keep the tracking number.
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4
Refund issued
Once we receive and inspect the return, the refund posts to your original payment method within 3–5 business days. Some banks take an additional 2–3 days to display the credit.
Refund Timeline & Method
- Refund posts: 3–5 business days after we receive the return.
- Refund method: original payment method only. We do not refund to a different card, gift card, or store credit unless you explicitly ask.
- Bank delay: the issuing bank may take 2–3 additional business days to show the credit on your statement.
- Replacement (defective): ships within one business day of approval, no waiting for the defective unit to return first.
- Refund minus shipping: for unopened buyer's-remorse returns, we refund the product cost. Original shipping is not refunded unless the return is the result of our shipping error.
Refund FAQs
My device arrived but is the wrong flavor — can I return it?
If the box is still factory-sealed: yes, send it back unopened within 30 days and we'll refund the product cost. If you already opened the pod or device, it's no longer returnable. Compare to your order receipt before opening if you're uncertain.
The flavor isn't what I expected — refund?
Subjective flavor preference doesn't qualify for a refund once the device is activated. Our Lost Angel Collective reviewers write detailed flavor breakdowns precisely so you can predict the taste before ordering. We recommend reading the review before adding to cart.
My device died after a week of use — defective?
Possibly. If it's within the first 7 days, document the issue (photo of the device, short video showing the problem) and email us. We replace early-failure devices. Beyond 7 days of normal use, it's generally end-of-life (battery cycle exhausted or pod e-liquid consumed).
Carrier lost my return on the way back — am I responsible?
If we provided the return label and tracking shows the carrier received the package, the loss is on us — we'll process the refund based on the tracking handoff. If you used your own label and tracking can't confirm carrier intake, we have to wait for the package to arrive or be declared lost by the carrier.
Can I exchange instead of refunding?
Yes — easier and cheaper for both of us. Email us before shipping back; we can swap a sealed unopened device for another flavor/SKU and ship the new one the same business day we receive the original.