Refund & Returns
Orders placed direct with us are final once they ship. We can't take back or swap a device because you changed your mind, and that holds even when the box is still sealed and unused. The one case we handle is a device that shows up damaged or won't work: tell us within 3 days of delivery, and once we've checked it out, a free replacement goes out inside your next order. The full process is below.
How the Policy Works
Change of mind — final sale
Picked the wrong flavor, ordered one too many, or no longer need it? Those orders can't be returned, exchanged, or refunded, whether the device has been opened or not. Our Lost Angel Collective flavor notes are there to help you choose before you check out.
Damaged or dead on arrival — 3 days
Box crushed in transit, device won't power on, won't charge, or the display doesn't work out of the package. Email service@lostangel-vape.com within 3 days of delivery with your order number and a photo or short video of the problem. After we verify it, we add a free replacement to your next order. This is a replacement, not a refund.
What Doesn't Qualify
- Change-of-mind requests — sealed or opened, used or unused, these aren't accepted.
- Flavor preference — not liking a flavor isn't a defect.
- Reports made more than 3 days after delivery — the claim window starts on the delivery date shown in tracking.
- Claims without a photo or video — we need to see the issue to verify it.
- Devices bought from a third party — we can only review orders placed at lostangel-vape.com.
How to Report a Damaged or Non-Working Device
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1
Email within 3 days
Write to service@lostangel-vape.com with the subject "Damaged item — [order #]", no later than 3 days after delivery.
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2
Show us the problem
Attach a clear photo or a short video of the issue (for example, the device not lighting up when you draw or plug it in), plus your order number.
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3
Replacement with your next order
Once the claim is verified, a free replacement is packed into your next order. Hold on to the original device until we've reviewed the claim.
Refund & Return FAQs
I ordered the wrong flavor by mistake. Can I send it back unopened?
No. Change-of-mind orders are final even if the box is still sealed. Double-check flavor and device in your cart before you pay.
The flavor isn't what I expected. Can I get a refund?
Taste preference doesn't count as a defect, so it isn't refundable or exchangeable. The Lost Angel Collective reviews break down each flavor so you can predict it before ordering.
My device didn't work when it arrived. What do I do?
Email us within 3 days of delivery with your order number and a photo or video showing the problem. After we verify it, a free replacement ships inside your next order. We don't issue refunds for these claims.
Can I swap a sealed device for a different flavor?
No. Exchanges aren't offered for change-of-mind reasons, sealed or not.