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Privacy Policy

This policy explains what personal information lostangel-vape.com collects when you visit or order from us, how we use it, who else sees it, and how you can request access, correction, or deletion. Last updated 2026-05-24.

1. Who We Are

Lost Angel Vape operates lostangel-vape.com from 1650 N State Route 121, Mount Vernon, IL 62864, United States. Email service@lostangel-vape.com.

2. What We Collect

We collect the minimum information needed to run the store, ship your order, verify your age, and comply with US regulations.

  • Account & order info: name, email, phone, billing address, shipping address, order history.
  • Payment info: handled by our US payment processor — we do not store your full card number on our servers. Only a tokenized reference comes back to us.
  • Age verification: date of birth and (in some cases) the result of a third-party ID verification check. We do not store ID document images.
  • IP address & device data: your IP address (used for approximate-location fraud signals, state-level shipping eligibility, and abuse rate-limiting), browser type, operating system, screen size, and referring URL. IP addresses are logged with each order for the duration we retain that order record.
  • Browsing data: standard analytics (pages viewed, time on page, referrer, device type) via Google Analytics and Google Tag Manager.
  • Cookies: session cookies for cart + login, plus analytics cookies. You can clear or block these via your browser; some features will not work without session cookies.
  • Communications: if you email us or subscribe to our newsletter, we store the email content + your email address.

3. How We Use It

  • Process and ship your orders.
  • Verify you are 21 or older, as required by US law.
  • Send order confirmations, shipping updates, and customer-service replies.
  • Send promotional emails — only if you opted in. You can unsubscribe from any of those emails at any time.
  • Detect and prevent fraudulent orders + chargebacks.
  • Improve the site (which pages work, which don't) via analytics.

4. Who We Share It With

We share the minimum necessary data with the small set of vendors needed to run the store:

  • Payment processor (for charging your card)
  • Age verification provider (for the 21+ check at checkout)
  • Shipping carriers — USPS / UPS (for delivering your package)
  • Email service (for sending order receipts + opt-in newsletters)
  • Analytics (Google Analytics, in aggregate / pseudonymized form)
  • Government agencies only where required by law — e.g., responses to lawful subpoenas.

We do not sell your personal information to third parties.

5. Cookies & Tracking

We use cookies for session management (cart, login) and for Google Analytics. You can disable cookies in your browser settings, but the cart and account features will stop working. We do not use cross-site tracking pixels or third-party advertising trackers beyond the standard Google Tag Manager stack.

6. Data Retention

Order records are kept for 7 years for tax + regulatory compliance. Account profile data is kept until you ask us to delete it. Analytics data is retained per Google's default 14-month window. Email logs are kept for 2 years.

7. Your Rights

Regardless of state, you can email service@lostangel-vape.com and request to:

  • Access the personal data we hold about you.
  • Correct anything that's wrong.
  • Delete your account + profile data (we keep the order history for tax compliance).
  • Opt out of promotional emails (use the unsubscribe link in any newsletter).

We aim to respond to data requests within 30 days.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) give you additional rights over your personal information. Specifically:

  • Right to know: request the categories of personal information we collect about you, the sources of that information, the business purpose for collecting it, and the categories of third parties we share it with — covering the prior 12 months.
  • Right to delete: request deletion of personal information we have collected from you (subject to the limited exceptions in CCPA §1798.105(d), e.g. completing a transaction, complying with a legal obligation, or detecting security incidents).
  • Right to correct: request that we correct inaccurate personal information we maintain about you.
  • Right to opt out of sale or sharing: we do not "sell" personal information as defined under the CCPA and do not "share" it for cross-context behavioral advertising. There is nothing to opt out of, but if you want this confirmed in writing, email us.
  • Right to limit use of sensitive personal information: we only use sensitive personal information (date of birth for age verification) for the specific purpose disclosed. We do not use it for inference or profiling.
  • Right to non-discrimination: we will not deny service, charge a different price, or provide a different quality of service because you exercise any of these rights.

To exercise any CCPA right, email service@lostangel-vape.com with the subject line "California Privacy Request" and confirm your California residency. We respond within 45 days (extendable to 90 with notice for complex requests).

8. External Links

lostangel-vape.com links to external resources — the Lost Angel manufacturer authenticity portal, social profiles on platforms like Instagram and YouTube, and occasionally third-party review sites or regulatory references. Once you click an external link, you are governed by that site's privacy policy and terms — we do not control what those sites collect or how they use it. Review each external site's policy before submitting information to it.

9. Children's Privacy

Lost Angel Vape is for adult consumers 21 or older. We do not knowingly collect data from anyone under 21. If we learn we have, the data is deleted immediately. If you are a parent or guardian and believe your child has provided us data, email us.

10. Security

We use TLS encryption on every page, hash + salt account passwords, and limit internal access to order data on a need-to-know basis. Despite that, no system is fully unhackable — if we ever discover a data breach affecting you, we will notify you per the applicable state breach-notification law.

11. Changes

We update this policy as the business or regulations change. Material changes will be flagged on the site or by email. The "last updated" date at the top reflects when this version went live.

12. Contact

Questions or data requests: service@lostangel-vape.com · Lost Angel Vape, 1650 N State Route 121, Mount Vernon, IL 62864.