Shipping Policy
The formal shipping policy for orders placed on lostangel-vape.com. For a friendlier walkthrough of what to expect, see Shipping & Delivery — this page is the legal version.
1. Origin & Coverage
All orders placed on this site ship from our warehouse at 1650 N State Route 121, Mount Vernon, IL 62864. We ship to adult consumers (21+) in the United States only. We do not ship internationally, to APO/FPO/DPO addresses, or to states that prohibit direct-to-consumer vape shipment.
2. Processing Time
Orders are processed and shipped from Illinois within 24 hours on business days, subject to successful age verification and payment capture. Orders placed on a weekend ship the next business day. We do not ship on US federal holidays.
3. Carriers
Orders ship from our US warehouse with a tracking number sent by email. The shipping carrier is selected automatically based on your zip code and package weight.
4. Transit Time
Estimated transit (after ship-out) by region:
- Midwest core (IL, IN, MO, KY, IA, WI): 1–2 business days
- Midwest extended + South: 2–3 business days
- East Coast / Florida: 3 business days
- Mountain & Plains / Texas: 3 business days
- West Coast & Pacific NW: 4–5 business days
- Alaska / Hawaii: 5–8 business days
Transit times are estimates based on carrier averages, not guarantees. Weather and carrier capacity can extend delivery.
5. Shipping Cost
Orders under $80 ship for a flat $6.99, added at checkout. Orders with a cart subtotal of $80 or more ship free within the continental US. Orders with a cart subtotal of $150 or more receive free shipping plus an automatic 10% discount applied at checkout. Alaska, Hawaii, and tax-stamp states may have surcharges shown at checkout.
6. Adult Verification (21+) Required
Adult verification (21+) required — ID verified before your order ships. Age is checked with ID at checkout; orders that fail the check are not shipped.
7. Tracking
A tracking number is emailed when the label is generated. You can also view live tracking on your account dashboard or the order tracking page.
8. Lost, Damaged, or Stolen Packages
- Lost (carrier-side): if tracking shows no update for 4+ business days, contact us. We open a carrier trace and reship if the package is declared lost.
- Lost (showing delivered, not received): first check porches, side gates, and roommates. If 48 hours pass with no recovery, we open a carrier claim and reship.
- Damaged in transit: photograph the package and contents and email us within 7 days of delivery. We replace damaged units.
- Stolen from porch: we accept porch-theft claims case-by-case. Filing a local police report supports the claim.
9. Refused or Undeliverable Packages
If a package is refused, returns to our warehouse after failed delivery attempts, or is undeliverable for an invalid address, the order is refunded minus the shipping cost. Reship requires a new paid order.
10. State Restrictions
State-by-state restrictions on flavored vape sales, prepaid excise, or direct-to-consumer shipment are enforced at checkout. If your state cannot legally receive a SKU, the cart shows the message before payment runs. We do not ship to destinations where the order would violate state or local law.
11. PO Boxes & Forwarders
PO Box delivery depends on the carrier serving your address; email us before ordering if you only have a PO Box. We do not ship to package-forwarding services, freight forwarders, or addresses that resolve to a forwarder.
12. Address Accuracy
You are responsible for providing an accurate shipping address. Orders shipped to incorrect addresses provided by the customer will be reshipped (paid) only after the original package returns to our warehouse. Address corrections after ship-out may be possible through the carrier's own redirect service — we cannot guarantee them.
13. Contact
Shipping questions: service@lostangel-vape.com · Lost Angel Vape, 1650 N State Route 121, Mount Vernon, IL 62864.